1. Introduction to this Policy
1.2. You should read this Policy carefully as it contains important information about how we will use your Information (as defined below in clause 4 ). In certain circumstances (see below) you will be required to indicate your consent to the processing of your Information as set out in this Policy when you first submit such Information to or through the Website.
1.3. We may update this Policy from time to time in accordance with clause 16.1 below.
2. About us
2.1. The terms “RogerThat” or “us” or “we” refer to following RogerThat Electronics companies
2.1.1. RogerThat Electronics company headquartered at Uiterwaardenstraat No.268, NL-1079 CZ, Amsterdam, The Netherlands.
2.1.2. RogerThat Electronics production, based at Ijsselmeerlaan No.2, NL-1382 JT Weesp, The Netherlands.
2.2. Information may have been collected from you by RogerThat Electronics (details of which can be found here) but is transferred and held by us in accordance with this Policy.
2.3. We, as the Data Controllers, can be contacted via email on email@example.com
3. Data Protection
3.1. References in this Policy to:
3.1.1. For the purposes of applicable Privacy and Data Protection Requirements, we are a Data Controller and therefore we are responsible for, and control the processing of, your Personal Data in accordance with applicable Privacy and Data Protection Requirements. “Personal Data” has a legal definition but, in brief, it refers to information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. Such information must be protected in accordance with applicable Privacy and Data Protection Requirements.
4. Information we may collect about you
4.1. When you use the Website and/or when you otherwise deal with us we may collect the following information about you (“Information”):
4.1.1. personal information including title, first and last name
4.1.2. contact information including current residential address, primary email address and/or primary phone number;
4.1.3. technical information including IP address, operating system, browser type and related information regarding the device you used to visit the Website, the length of your visit and your interactions with the Website;
4.1.4. information obtained through our correspondence and monitoring in accordance with clause 4.2 below; and
4.1.5. details of any enquiries made by you through the Website and any offline channels, together with details relating to subsequent correspondence (if applicable).
4.3. Occasionally we may receive information about you from other sources, for example any dealers, third-party media partners, repair technicians you connect with through the Website, competition or contest entries, online/offline events or from any third-party websites and applications that integrate or communicate with the Website in relation to you. If so, we will add this information to the Information we already hold about you in order to help us carry out the activities listed below.
5. How long we keep your Information
5.1. Subject to clause 6.2, we will keep your Data only for the purposes set out in the table below for the periods set out below:
5.1.1. we will hold your Information for the length of your warranty and for a period of 7 years after the end of your warranty period;
5.1.2. we will hold your information for a period of 5 years following your contact to us to register your product, enquire about a repair, request product support, or engage in any communication that warrants us to perform a service to you.
5.1.3. If required, we will be entitled to hold Information for longer periods in order to comply with our legal or regulatory obligations
6. Your consent to processing
6.1. You will be required to give consent to certain processing activities before we can process your Information as set out in this Policy. Where applicable, we will seek this consent from you when you first submit Information to or through the Website.
6.2. If you have previously given consent you may freely withdraw such consent at any time. You can do this through your account on the Website or by notifying us in writing. (see clause 19 below).
6.3. If you withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your Information. If we do have another legal basis for processing your information then we may continue to do so subject to your legal rights (for which see clause 13 below).
6.4. Please note that if we need to process your Information in order to operate the Website and/or provide our pedals, and you object or do not consent to us processing your Information, the Website and/or those pedals may not be available to you.
7. Marketing and opting out
7.1. Where you have previously ordered products or pedals from us we may contact you by email and post about similar or related products, pedals, promotions and special offers that may be of interest to you. We will inform you (during the sale process) if we intend to use your data for such purposes and give you the opportunity to opt-out of receiving such information from us. In addition, and if you have given permission, we may also contact you by email about our other products, pedals, promotions and special offers that may be of interest to you. We will inform you (before collecting your data) and seek your permission if we intend to use your data for such additional marketing purposes. If you prefer not to receive any direct marketing communications from us, or you no longer wish to receive them, you can opt out at any time (see below).
7.2. If you have given permission, we may contact you by mail, telephone and email to provide information about products, pedals, promotions, special offers and other information we think may be of interest to you. We will inform you (before collecting your data) if we intend to use your data for such purposes. If you would rather not receive such marketing information from us, or you no longer wish to receive it, you can opt out at any time (see below).
7.3. If you have given permission, we may share your personal data with carefully selected third party organisations and business partners and they may contact you directly (unless you have asked them not to do so) by mail, telephone and email about products, pedals, promotions and special offers that may be of interest to you. We will inform you (before collecting your data) and seek your permission if we intend to disclose your data to third parties for such purposes. If you prefer not to receive direct marketing communications from our business partners, or you no longer wish to receive them, you can opt out at any time (see below).
7.4. You have the right at any time to ask us, or any third party, to stop processing your information for direct marketing purposes. If you wish to exercise this right, you should contact us by sending an email to firstname.lastname@example.org or contact the relevant third party using their given contact details, giving us or them enough information to identify you and deal with your request. Alternatively you can follow the unsubscribe instructions in emails you receive from us or them.
8. Disclosure of your information
8.1. We may disclose your Information (including Personal Data):
8.1.1. to our business partners, service providers or third-party contractors to enable them to undertake pedals for us and/or on our behalf (and we will ensure they have appropriate measures in place to protect your Information);
8.1.3. to any prospective buyer or seller (and their represenatives) in the event that we sell or buy any business or assets;
8.1.4. if we are under a duty to disclose or share Personal Data in order to comply with any legal obligation, including (but not limited to) any request or order from law enforcement agencies and/or HMRC in connection with any investigation to help prevent unlawful activity; and 8.1.5. to other third parties if you have specifically consented to us doing so.
8.2. We may disclose aggregated, anonymous information (i.e. information from which you
cannot be personally identified), or insights based on such anonymous information, to selected third parties, including (without limitation) analytics and search engine providers to assist us in the improvement and optimisation of the Website. In such circumstances we do not disclose any information which can identify you personally.
8.3. If our whole business is sold or integrated with another business your Information may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
9. Keeping your Information secure
9.1. We will use technical and organisational measures in accordance with good industry practice to safeguard your Information, including the use of data.
9.2. While we will use all reasonable efforts to safeguard your Information, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any Information that is transferred from you or to you via the internet.
10. Monitoring We may monitor communications with you (such as emails) for the purposes of provision of pedals, quality assurance, training, fraud prevention and compliance purposes. Any information that we receive through such monitoring and communication will be added to the information we already hold about you and may also be used for the purposes listed in clause 7 above.
11. Overseas transfers
11.1. From time to time we may need to transfer your Information to countries outside the European Economic Area, which comprises the EU member states plus Norway, Iceland and Liechtenstein (“EEA”). Non-EEA countries that we may need to transfer your Information to include:
11.1.1. Japan, because our suppliers are based there;
11.1.2. The United States as our suppliers are located there.
11.1.3. other countries as may be required for the purposes set out in clause 7.
11.2. Such countries may not have similar protections in place regarding protection and use of your data as those set out in this Policy. If we do transfer your Information to countries outside the EEA we will take reasonable steps in accordance with applicable Privacy and Data Protection Requirements and work with our suppliers and partners to ensure adequate protections are in place to ensure the security of your Information, including: use of approved contractual clauses.
11.3. By submitting your Information to us in accordance with this Policy you consent to these transfers for the purposes specified in this Policy.
12. Information about other individuals If you give us information on behalf of a third party, you confirm that the third party has appointed you to act on his/her/their behalf and has agreed that you can: give consent on his/her/their behalf to the processing of his/her/their Information; receive on his/her/their behalf any data protection notices; and give consent to the transfer of his/her/their Information abroad (if applicable).
13. Your rights If you are an individual, this section sets out your legal rights in respect of any of your Personal Data that we are holding and/or processing. If you wish to exercise any of your legal rights you should put your request in writing to us (using our contact details in clause 19 below) giving us enough information to identify you and respond to your request.
13.1. You have the right to request access to information about Personal Data that we may hold and/or process about you, including: whether or not we are holding and/or processing your Personal Data; the extent of the Personal Data we are holding; and the purposes and extent of the processing.
13.2. You have the right to have any inaccurate information we hold about you be corrected and/or updated. If any of the Information that you have provided changes, or if you become aware of any inaccuracies in such Information, please let us know in writing giving us enough information deal with the change or correction.
13.3. You have the right in certain circumstances to request that we delete all Personal Data we hold about you (the ‘right of erasure’). Please note that this right of erasure is not available in all circumstances, for example where we need to retain the Personal Data for legal compliance purposes. If this is the case, we will let you know.
13.4. You have the right in certain circumstances to request that we restrict the processing of your Personal Data, for example where the Personal Data is inaccurate or where you have objected to the processing (see clause 13.6 below).
13.5. You have the right to request a copy of the Personal Data we hold about you and to have it provided in a structured format suitable for you to be able to transfer it to a different data controller (the ‘right to data portability’). Please note that the right to data portability is only available in some circumstances, for example where the processing is carried out by automated means. If you request the right to data portability and it is not available to you, we will let you know.
13.6. You have the right in certain circumstances to object to the processing of your Personal Data. If so, we shall stop processing your Personal Data unless we can demonstrate sufficient and compelling legitimate grounds for continuing the processing which override your own interests. If, as a result of your circumstances, you do not have the right to object to such processing then we will let you know.
13.7. You have the right in certain circumstances not to be subject to a decision based solely on automated processing, for example where a computer algorithm (rather than a person) makes decisions which affect your contractual rights. Please note that this right is not available in all circumstances. If you request this right and it is not available to you, we will let you know.
13.8. You have the right to object to direct marketing, for which see clause 8.4 above.
14. Complaints If you have any concerns about how we collect or process your Information then you have the right to lodge a complaint with a supervisory authority.
15. ‘Cookies’ and related software
15.1. Our software may issue ‘cookies’ (small text files) to your device when you access and use the Website and you will be asked to consent to this at the time (e.g. when you first visit our website). Cookies do not affect your privacy and security since a cookie cannot read data off your system or read cookie files created by other sites
15.3. You can set your system not to accept cookies if you wish (for example by changing your browser settings so cookies are not accepted), however please note that some of our Website features may not function if you remove cookies from your system. For further general information about cookies please visit www.aboutcookies.org or www.allaboutcookies.org .
15.4 Our Website records contain information on the people who have accessed it in an access log, as described below:
The access log includes the IP address, domain name, browser, access date/time, etc., of those people accessing our Website. We shall not use these access logs for the purpose of collecting personal information, nor shall we use them in combination with any information which may identify you as an individual.
We shall inform you of each purpose of using your access logs combined with your personal information when we use them for any purpose except as provided below:
Responding to inquiries that occur when you use our pedals Creating statistical data, which do not identify individuals.
15.6 RogerThat Electronics websites uses Google AdWords, Facebook and other remarketing tools so third-party vendors can advertise our products via websites across the internet. Our remarketing will display relevant adverts tailored to you based on your activity on our websites. This works by placing a cookie on your computer/device. Third-party vendors, including Google, use these cookies to serve ads based on your past activity on our websites. This cookie does not identify you or give access to your computer. The cookie is used to say “This person visited this page, so show them ads relating to that page.”
Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. We may use remarketing in the following ways:
Show ads to you based on past website visits as you browse third-party Display Network websites and use Display Network apps. Dynamic ads based on specific products or pedals that you viewed on our website. Show ads as you use third-party mobile apps or browse other mobile websites. Display ads if you carry out follow-up searches for a related product on Google, after leaving our websites. Serve related ads when using YouTube or browsing Display Network videos, websites and apps.
16. Changes to this Policy
16.1. We keep this Policy under regular review and may change it from time to time. If we change this Policy we will post the changes on this page, and place notices on other pages of the Website as applicable, so that you may be aware of the Information we collect and how we use it at all times. You are responsible for ensuring that you are aware of the most recent version of this Policy as it will apply each time you access the Website.
17. Links to other websites
17.1. Our Website may contain links to other websites. This Policy only applies to our Website. If you access links to other websites any Information you provide to them will be subject to the privacy policies of those other websites.
17.2. We have no control over third party websites or systems and accept no legal responsibility for any content, material or information contained in them. Your use of third party sites or systems will be governed by the terms and conditions of that third party. It is your responsibility to ensure you are happy with such third-party terms and conditions.
17.3. The display of any hyperlink and/or reference to any third-party website, system, product or service does not mean that we endorse that third party's website, products or pedals and any reliance you place on such hyperlink, reference or advert is done at your own risk.
18. Accessibility This Policy aims to provide you with all relevant details about how we process your Information in a concise, transparent, intelligible and easily accessible form, using clear and plain language. If you have any difficulty in reading or understanding this Policy, or if you would like this Policy in another format (for example audio, large print or braille), please get in touch with us.
19. Contact us We welcome your feedback and questions on this Policy. If you wish to contact us, please contact RogerThat Electronics by mail email@example.com
A cookie is a small data file that is stored by the server of the RogerThat Electronics website on the hard drive of your computer or on a mobile device with Internet access, such as a smartphone or tablet. A cookie does not make your personal identity available, but it still allows us to recognize the computer or device you are surfing the Internet with.
For various reasons, RogerThat Electronics uses files that track data about your browsing session on its websites. These files are called 'cookies'. Cookies can be divided mainly into two types which we have clearly distinguished: functional cookies and performance cookies. Functional cookies must meet technical requirements and are used to ensure a stable and secure connection with the website. Performance cookies store some of your preferences to make your surfing session easier, faster and more easily. They are also used in order to offer goods and pedals, and to keep track of statistics. Our purpose with these cookies is to make our website user friendly and to offer the best possible service during your visit to the site. They allow us to optimize our site.
What types of cookies exist:
Besides the legal distinction between functional and performance cookies, cookies can be divided into categories according to their origin, function and longevity. First-party cookies (cookies direct): These cookies are placed by RogerThat Electronics when visiting our site. Third-party cookies (cookies indirect): These cookies are placed by a third party when you visit one of RogerThat Electronics website, such as cookies placed by Google, Twitter or Facebook ... Functional Cookies: These cookies ensure the proper functioning of the website. These include webshop cookies, registration cookies, and cookies for language preferences. Functional cookies are first-party cookies. Performance Cookies: These cookies are used on the website for statistical, social or commercial purposes or to establish general visitor profiles. The purpose of performance cookies is basically to make your visit to a website easier, more convenient and enjoyable. Performance cookies can be both first-party and third-party. Cookies placed for statistical purposes, allow the site administrator to see which web pages you have visited and to locate the computer or device you use geographically, eg. Google Analytics. Cookies set for social purposes allow users to share website content on social networks, eg. Instagram, Facebook, ... if they want
Cookies set to profiles allow the site administrators to create user profiles to display advertising that fits their main interests, for example. DoubleClick cookies Cookies keep track of the ads for advertising purposes that were shown during the surf sessions of the user, and how often they were shown. Some of these types of cookies are used by Google Analytics. Convenience cookies allow both first-party and third-party cookies. Persistent cookies: also called 'tracking cookies', do not disappear when you exit your session, but remain on your hard disk for a certain time or until you delete them. Session cookies: these are temporary cookies that allow visitors to navigate the site quickly and easily during a surfing session. A surfing session begins when a visitor opens the browser window and ends when the user closes the window. All session cookies are deleted when you close your browser. Session cookies are usually functional cookies.
More information about cookies: On http://www.allaboutcookies.org/ you can read more about cookies. The Internet Advertising Bureau (IAB), an alliance of online advertising, offers lots of useful information and advice on behavioural targeting and online privacy http://www.youronlinechoices.eu/ .
Delete cookies in your browser: You can at any time adjust your browser settings to remove, accept or reject cookies. These settings can usually be found in the menu 'Options' or 'Settings' on your browser. For more information about these settings, check the Help tab in your browser.
Delete cookies in Internet Explorer: Go to Tools> Internet Options> General tab. Under Browsing History, click Delete. You might not want to remove everything. Ensure that cookies is checked at least and click Delete.
Delete cookies in Firefox: Go to Tools> Options> Privacy tab. Click Clear your recent history. Under details you can specify what you want to delete exactly. Flag any Cookies. You can also specify how old cookies are. Choose All.
Delete cookies in Chrome: Click the three dashes top right. Go to Options> Advanced Options tab. Under Privacy, click Clear browsing data ... ensure at least that cookies and other site data removal is checked. You can also specify how old cookies are. Choose All.
Delete cookies in Safari: Go to Preferences> Security. (The Action menu is located right corner of the Safari window, and looks like a gear.). Click Show Cookies. Select one or more cookies and click 'Delete' or 'Delete All'.
Delete cookies in Opera: Click Opera at the top left. Click on Settings> Privacy & Security. Click "Clear browsing data." Make sure 'Delete cookies and other site data "is on. Click Clear browsing data.
1. Introduction to this Policy