Returns:
For questions regarding returns please email: info@rogerthat.eu

Address:
Van Oudheusden - RogerThat,
Uiterwaardenstraat 268/1,
NL-1079CZ Amsterdam,
The Netherlands

To return an item(s) to us, we request that your package includes a copy of your invoice & a completed copy of our mail contact.
All items returned must be in a re-sellable condition. This means returned items must be unworn, free of stains, odours, animal hair and creasing.
Items must not be damaged, and must be returned with the original package. If any items are received in an unsellable condition, they will be posted back to you.

How to return your item(s):
Simply repack the Product(s) in the original packaging or another suitable package.

Please be reminded that You must post the Product(s) within 14 working days of receipt of the Order to receive a refund or with 28 working days to receive a credit note.Item(s) returned beyond this time scale might not be eligible for a refund/credit. We recommend you to send the return with a signed for service and retain your receipt as your proof.
Should any returned parcel be lost, this can be used to lodge your claim to your Post service. Please be reminded that for a lost parcel you need to lodge your claim with your nominated postal service, Collectif will not be in an obligation to deal with this.
You are responsible for the cost of the return postage which is non-refundable unless the item sent is incorrect or faulty.
Any return postage cost refunded by Us will be based on the economy Post Office™ cost (second class signed for or economy equivalent) for the weight of any incorrect or faulty item You return. If You choose to send any non-faulty items as well, the return postage cost for these items is non-refundable.
If You are returning an incorrect or faulty item (s) please email us a copy of the postage receipt with the return so We can refund the postage based on the criteria above.
Before posting a faulty/incorrect item back to us please email us at info@rogerthat.eu (mentioning your order number as reference) so We can advise further . IMPORTANT TO REMEMBER - All returns (unless faulty) must be returned in its original condition this includes (but is not limited to) the item being free of stains, scratches or other damages.

Your convenience You can return items in any of the following ways:
1) Via your national postal service
2) Via a courier service
Every delivery comes with an ‘invoice’ listing the contents.
You need this document to make a return. Please fill in the return details on the reverse of the invoice. This will help Us process Your return much quicker and avoid any confusion (for example, returning Products from multiple Orders with only one of the invoice may delay the process).
Please remember to enclose the completed invoice in the parcel You are returning.
Please note, it can take up to 14 days for a return to be processed once We have received Your parcel.
Simply repack the Product(s) in the original packaging or another suitable package with the completed mail contact with RogerThat Elecronics.

Our return address is: RogerThat Electronics, c/o Returns, Ijsselmeerlaan No.2, NL-1382 JT Weesp, The Netherlands

Please be reminded that You must post the Product(s) within 14 working days of receipt of the Order to receive a refund or with 28 working days to receive a credit note. Item(s) returned beyond this time scale might not be eligible for a refund/credit.
We recommend you to send the return with a signed for service and retain your receipt as your proof. Should any returned parcel be lost, this can be used to lodge your claim with your postal provider. Please be reminded that for a lost parcel you need to lodge your claim with your nominated postal service, Collectif will not be in an obligation to deal with this.
You are responsible for the cost of the return postage which is non-refundable unless the item sent is incorrect or faulty.
Any return postage cost refunded by Us will be based upon your national postal service's economy signed for cost for the weight of any incorrect or faulty item You return. If You choose to send any non-faulty items as well, the return postage cost for these items is non-refundable.
If returning items to us from outside of The netherlands, you must clearly state on any customs declarations and on your parcel that the contents of your parcel are 'RETURNED GOODS'. If this is not declared, we will forward any costs for duty through to you. We are not liable for any customs fees for returned goods.

If You are returning an incorrect or faulty item (s) please email us a copy of the postage receipt with the return so We can refund the postage based on the criteria above.
Before posting a faulty/incorrect item back to us please email us at info@rogerthat.eu (mentioning your order number as reference) so We can advise further.

Incorrect or faulty items:
We do of course do our very best to ensure that every item we dispatch is correct & of the highest quality. However, mistakes unfortunately do happen.
Should you receive an incorrect or faulty item, please email info@rogerthat.eu with this information ASAP, so that we can authorise your return.
We will send out your correct item as soon as we receive the incorrect item here.
Incorrect or faulty items are eligible for return for up to six months from the date you received your parcel.
When returning your incorrect or faulty item(s), if you email us a copy of your return postage receipt, we will be happy to refund this.
Please send your item(s) using a 2nd Class Signed For service, or an equivalent service for international returns as we can only refund up to this amount.
Please note that your receipt is your proof of postage to keep safe, so you can claim with your postal provider should anything happen to the parcel on its way to us, and as such we do not recommend putting the receipt in the parcel.
We will only pay return postage for the weight of the incorrect or faulty item that you are sending back. If you choose to include any additional non-faulty items in your return, postage for these items will not be refunded.

All The Netherlands mainland orders are delivered by our chosen service, which is estimated to be next working day delivery from dispatch.
International orders are sent via PostNL service, then passed to your national postal service - your tracking number can be used on both organisation's websites.
Deliveries in Europe can be expected 2-6 working days from dispatch & deliveries for the rest of the world 5-7 working days from dispatch, but please note that this is subject to any international shipping delays which are out of our control.
You can find out about our shipping costs at your online order inside our webshop or contact us by mail info@rogerthat.eu

Please note that we are unfortunately unable to do anything to speed up processes such as customs checks.
We will always be happy to look in to the whereabouts of your parcel, but unfortunately have no control over delivery processes after your order has left us.
We estimate that most orders will be dispatched within 2 working days, however in busy periods or sales, please be aware that this may take up to an estimated 10 working days. By any delay in delivery, this information will be give you by mail within 24 hours after the official purchase.

Basic RogerThat Electronics information:
Our headoffice and production are closed over weekends & public holidays. We cannot take retail orders over the phone.
We unfortunately cannot offer a pick up service from our Head Office, as we have a 'no visitors' policy, for Health and Safety reasons.
We are unable to combine orders in order to reduce postage costs. Please ensure that you have placed all items required in your basket before completing your order.
We cannot post items to 'Packstations', 'PO Boxes', or 'Parcel lockers'. This is something that our current mail service is unable to offer as all parcels sent require a signature. Please make sure your delivery address is an existing address where someone will be able to accept your item.
Your delivery address is taken directly from your order, so please make sure this is correct when checking out.
We do not see your PayPal details at any stage of ordering, so please do not rely on this address. If you do enter an incorrect address, please contact us ASAP, as we aim to post out orders within 48 hours and cannot amend the delivery address after dispatch. We cannot be held responsible for any incorrect addresses provided to us. Please double check that all your details have been filled out before completing your order.

Missing orders:
If you are in The Netherlands based and have not received your order within 5 working days, or 15 working days for our international customers, please email to info@rogerthat.eu
Please include your order number, so that we can give you the tracking information for your parcel. Sometimes your order will be waiting at your local post office, with your 'while you were out' card not having reached you. Alternatively, sometimes custom checks can just take a little longer than usual.

Please Note: PostNL does not consider a package lost until 25 working days after the last possible date that your parcel could have arrived. We will not be able to claim for a lost packet until this time, at which point we will be able to refund or replace your order. We cannot be held responsible for packages lost or damaged by PostNL, but we will do all that we can to help you.
Unfortunately, any orders that have not been collected from depot/post office, or have not been able to reach their destination will be returned to our production office and you may be asked to cover postage costs to re-send your items.